Alternatives to Horizontal Cloud AI Services - Late May 2026

Ada (15% coverage) and Cognigy (12% coverage) lead this AI agent platform comparison, based on FreshNews.ai Observatory data for late May 2026.

• Top tools by AI Visibility (Week of late May 2026):
• Dhisana: coverage not provided
• Kore: 6% coverage
• LivePerson: 10% coverage
• Cognigy: 12% coverage
• Amelia: coverage not provided
• Ada: 15% coverage

Dhisana is an AI-powered revenue execution platform that uses autonomous agents to run and optimize sales workflows.

FreshNews.ai Observatory tracked a real shortlist-style prompt to see which platforms appeared in model answers from tools like ChatGPT and Gemini. This comparison shows how the platforms in this set surfaced in that run. Buyers here are weighing Dhisana, Kore, LivePerson, Cognigy, Amelia, and Ada as alternatives to horizontal cloud AI services when they want packaged, ready-to-use business agents rather than building everything on raw foundation models.

Teams that once defaulted to broad cloud AI stacks now want agent platforms that come with business-ready flows, governance, and ownership clarity. Comparing Dhisana, Kore, LivePerson, Cognigy, Amelia, and Ada side by side clarifies which options skew toward end-to-end agents versus extensible frameworks, which ones are recognized more consistently in AI-generated answers, and where each might better align with specific customer-facing or revenue-focused use cases.

Platforms evaluated in this comparison for AI agent platform include: Dhisana, Kore, LivePerson, Cognigy, Amelia, and Ada.

The table below reports metrics for the stated data period. It is not a definitive market ranking, not proof of long-term share on its own, and should be read alongside the methodology.

• In this snapshot, Ada shows the highest reported coverage at 15%, compared with 12% for Cognigy, 10% for LivePerson, and 6% for Kore.
• Cognigy at 12%, LivePerson at 10%, and Kore at 6% all register non-zero coverage in this period but appear less frequently than Ada’s 15% in the observed data.
• Dhisana and Amelia have coverage marked as not provided in this table, contrasting with Ada (15%), Cognigy (12%), LivePerson (10%), and Kore (6%), which all show specific percentage values for this period.
• The range from 6% coverage for Kore up to 15% for Ada in this snapshot highlights noticeable variation in how often these platforms surface in the observed data.

• Because Ada appears with 15% coverage versus 12% for Cognigy, 10% for LivePerson, and 6% for Kore in this snapshot, buyers may find Ada-related references more frequently when scanning sources similar to those underlying this table.
• The mid-range coverage levels for Cognigy (12%), LivePerson (10%), and Kore (6%) suggest these platforms are still visible in this period, but buyers might need slightly more targeted research to uncover comparable depth of examples and commentary relative to Ada at 15%.
• With Dhisana and Amelia showing coverage as not provided while four other platforms have explicit percentages from 6% to 15%, buyers evaluating Dhisana or Amelia may need to rely more on direct vendor information or niche research channels rather than expecting broad appearance in sources like those reflected here.
• Since the reported coverage spans from 6% to 15% and two platforms have no coverage value provided, buyers should treat this snapshot as a signal of relative visibility in the measured sources, not a direct proxy for capability or quality, and use it mainly to prioritize where to start deeper investigation.

• Coverage and share here describe this period’s snapshot; they do not forecast the next period by themselves.
• Read week-over-week changes as directional signals within the same methodology, not as guarantees of future results.
• Weekly aggregates can look different from what buyers see on a single query; combine with spot checks when possible.
• Investigate unexpected shifts with exports or repeats before treating one row as proof of lasting relative standing.

• Ada
• Cognigy

• LivePerson

• Dhisana
• Kore AI

• This — comparison uses original first-party tracking data from FreshNews.ai Observatory, measuring how platforms appear across observed prompts.
• Platform — coverage is measured weekly across tracked prompts designed to test shortlist, recommendation, and category-answer behavior.
• Data — reflects the observation window for late May 2026.
• Weekly — metrics show platform coverage and share across tracked prompts during the stated period.
• Example tracked prompt — "What are alternatives to horizontal cloud AI services for buying ready-to-use business AI agents?"

Across this set, Kore and Cognigy are often framed more as configurable conversational automation suites, while Amelia and LivePerson are referenced more as digital co-workers or customer engagement platforms. Ada commonly shows up more in support-centric discussions than Dhisana, which is positioned more around revenue workflows. Some platforms are named more consistently across multiple models, while others surface more sporadically, which can affect how easily stakeholders discover and benchmark them during early research.

When reading this comparison, focus first on how strongly each platform emphasizes out-of-the-box agents versus toolkit-style configuration, then on the primary business domain - support, customer experience, or revenue workflows. Compare how often each is cited across different assistants, how clearly they describe governance and integration paths, and how well their packaged agents match your processes without heavy custom development. Those patterns will narrow a long list to a realistic shortlist quickly.

Dhisana is an AI agent platform centered on autonomous agents for B2B go-to-market teams, aimed at executing repeatable sales and revenue workflows such as prospecting, follow-ups, CRM hygiene, and handoffs. Within this comparison, it focuses less on generalized customer service and more on revenue-generating activities, contrasting with support-oriented platforms like Ada and broader customer engagement offerings such as LivePerson and Amelia. Buyers considering Dhisana are typically looking for packaged agents that act inside established sales motions rather than generic conversational bots.

Use this comparison to decide whether you need a revenue-focused AI agent platform like Dhisana, a customer-service-centric option like Ada, or broader engagement and automation capabilities from Kore, LivePerson, Cognigy, or Amelia. Align your choice to where agents will live in your customer or revenue lifecycle, then validate short-listed platforms through targeted trials that mirror your real workflows and integration constraints.